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NDIS Quality & Safeguards Commission

Contact Information

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.

We are working with NDIS participants, service providers, workers and the community to introduce a new nationally consistent approach so participants can access services and supports that promote choice, control and dignity.

The NDIS Commission:

  • responds to concerns, complaints and reportable incidents, including abuse and neglect of NDIS participants 
  • promotes the NDIS principles of choice and control, and works to empower participants to exercise their rights to access quality services as informed, protected consumers
  • requires NDIS providers to uphold participants' rights to be free from harm
  • registers and regulates NDIS providers and oversees the new NDIS Code of Conduct and NDIS Practice Standards 
  • provides guidance and best practice information to NDIS providers on how to comply with their registration responsibilities 
  • monitors compliance against the NDIS Code of Conduct and NDIS Practice Standards, including undertaking investigations and taking enforcement action 
  • monitors the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices 
  • is working in collaboration with states and territories to design and implement nationally consistent NDIS worker screening
  • focuses on education, capacity building and development for people with disability, NDIS providers and workers
  • facilitates information sharing with the National Disability Insurance Agency (NDIA), state and territory authorities and other Commonwealth regulatory bodies.

The NDIS Commission is independent of the NDIA

Both the NDIS Commission and the NDIA play a part in ensuring the delivery of the NDIS.

The NDIA’s focus is on:

  • providing individualised plans for people with disability
  • coordinating service bookings, payments and access to plans for providers

The NDIA will also detect and investigate allegations of fraud.

The NDIS Commission does not regulate the NDIA. Complaints about the NDIA or participant plans should be made directly to the NDIA.

Why we exist

The NDIS represents a fundamental change to the way people with disability are supported in their everyday lives. This change requires the right systems and protections to be in place to oversee NDIS services and supports.

When the NDIS was launched, governments agreed that a nationally consistent approach to quality and safeguards would be a critical component of the scheme. The NDIS Quality and Safeguarding Framework was developed to achieve this. The Framework is designed to promote high quality supports and safe environments for all NDIS participants.

The NDIS Commission brings together various quality and safeguards functions under a single agency for the first time, with a suite of education and regulatory powers that apply across Australia. This will improve consistency in regulation and registration for providers in different states and territories.

NDIS Participants

As the NDIS Quality and Safeguards Commission comes into effect across Australia, participants will notice changes to the complaints process, and to the way behaviour supports and restrictive practices are managed.

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0402 836 213

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