The Commonwealth Ombudsman

Our role is to help resolve complaints, which we can do in many different ways. Our service is free and we are independent.

The Office of the Commonwealth Ombudsman (the Office) does not make a fresh decision, rather we consider the way a decision was made and make recommendations on how the decision or process could be improved.

The Ombudsman is the oversight body for your complaint. We can assist to resolve your complaint by investigating the process if the agency, provider or organisation does not change their decision or offer a better explanation of the decision.

We can help you to make a complaint to the agency, provider or organisation the complaint is about.

In each case, we will advise you that you can come back to us with your complaint if you are not satisfied with the result.